Creating the culture of an organization can be a hard process. It starts with the head or leader of the organization and works its way down. Walt Disney is an amazing example of someone who created culture throughout what became a massive organization and even had his culture sustained long after his death.
I’ve been at my current position of management for a little over two years now and I feel like I’ve finally created the culture I wanted. But it’s not just creating it, it’s sustaining it. The process has been long, but I feel like our team of 7 gets it. Why?
First – The owners have given me, their manager, complete freedom to operate their business as I see fit. Trust is key!
Second – I’ve built a team of employees or as I see them, partners in crime (business). (note: there is no crime happening here, partners in crime just sounds cool.)
Third – I’ve lead and instilled in my partners the way I want things done within this organization.
Fourth – I’ve let them run freely with it. That doesn’t mean I let them run around like a chicken with its head cut off. It means I’ve given them the trust to make their own calls. That means I’ve given them the freedom to lead themselves while keeping myself open to questions and concerns.
Doing these things has made me very happy with the current culture of my stores.
How do YOU create culture within your organization or department?